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Receptionist / Front desk Oct 8, 2026
Front desk
Calls, bookings and who is still waitingWeekMonth
Booking activity Sep 9 – Oct 8
2,318BookedAppointments
641RescheduledAppointments
912ConfirmedAppointments
207CancelledAppointments
When customers call 18,406 inbound calls
Top reasons for calling By call volume
01Book or move an appointment6,91238% of calls
02Order and delivery status4,18023% of calls
03Pricing and quotes3,07717% of calls
04Billing question2,24012% of calls
05Speak to a specialist1,99710% of calls
Daily booking activity Daily average
Booked77.3 / day
Rescheduled21.4 / day
Confirmed30.4 / day
Cancelled6.9 / day
Huile
Huile speaking
HuileFennick Supply, good morning. This is Huile on the bookings line. What can I do for you?
Hi, I would like to move my delivery to Thursday
HuileOf course, Maya. I can see order 4471 is booked for Tuesday. Thursday has a slot between 9 and 11 in the morning. Shall I move it there?
Yes please, that works
Delivery moved to Thu, Oct 10 · 9:00–11:00 · Confirmation sent by text · Logged to the account
Fennick Supply · Quarterly review Summary History
Copy allRegenerateSay editsView transcript
TBIU☰Draft ready Oct 8, 2026 · 12:00 PM
Summary
Quarterly review with Fennick Supply covering delivery performance and the renewal due in January
Late deliveries fell from 9% to 4% after the route change in August
Maya raised two billing disputes from September that are still open
The team is interested in adding a second warehouse location next year
Decisions
Keep the Thursday delivery window for the rest of the quarter
Credit the September duplicate charge once finance confirms it
Open questions
Whether the second warehouse needs its own account or a shared one
Follow-ups
Send revised pricing for two locations by Oct 15
Finance to confirm the duplicate charge and issue the credit
Account owner to review and send the recap
Demo data · Not a real customer
Bookkeeper / Invoice 2291 Oct 8, 2026
Ledger check ● Waiting on finance
Fennick Supply · October statement · Alex Morgan
Invoice Approved by A. Morgan
Invoice 2291 · Existing supplier, 3 lines
Line 1
Pallet freight, Leeds to Bristol, 14 pallets, delivered Oct 2, signed for at the dock
Line 2
Replacement barcode scanner for the returns desk, one unit, under the capital threshold
Line 3
Annual route planning licence, renewal, 12 months from Oct 1
Terms
Net 30. Matches purchase order 7718 within tolerance
Search the chart of accounts to add a code
Expense accounts
✓
5120Freight and carriageFrom the invoice: “Pallet freight, Leeds to Bristol, 14 pallets”✓
6340Equipment under thresholdFrom the invoice: “Replacement barcode scanner”Prepayments
✓
1410Prepaid software, 12 monthsFrom the invoice: “Annual route planning licence”3 of 3 selected · Nothing posts until finance approvesSend to finance
Analyst / Fennick Supply Oct 8, 2026
Fennick Supply
Quarterly review · Transcript and note ready
Draft a renewal plan for Fennick SupplyGenerate
Renewal planRisk reviewPricing optionsRecap email
Renewal plan CopySave
A first draft · You edit, you sendWhere things stand
Late deliveries down from 9% to 4% since August1
Two billing disputes from September still open23
Recommended
Resolve the duplicate charge before the renewal call4
Offer two-location pricing with a shared account56
Talking points
Lead with the delivery improvement and what caused it7
Confirm the Thursday window stays in place8
Next step
Send revised pricing by Oct 15, review in two weeks9
From the transcript 9 quotes
1Customer00:42“Honestly the late drops have nearly stopped since you changed the route”
2Customer04:10“We were charged twice in September and nobody has come back to us”
4A. Morgan04:36“Let me get finance to confirm that this week”
5Customer11:02“If we open the second warehouse, we would want one bill”
8Customer14:48“Keep Thursdays, that works for the dock team”
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refund 48.00 to account 4471
reason duplicate charge
policy refunds under 100
source invoice 2291, line 2
notify customer by email
log to account history
reason duplicate charge
policy refunds under 100
source invoice 2291, line 2
notify customer by email
log to account history
Proposed action
Refund £48.00 to Maya Chen
duplicate charge, September
Invoice 2291 was paid twice on Sep 14.
Refunds under £100 are within policy.
Customer asked on the Oct 8 call.
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“the late drops have nearly stopped”
“we were charged twice in September”
“let me get finance to confirm”
“we would want one bill”
“keep Thursdays, that works”
“send me the new pricing”
“we were charged twice in September”
“let me get finance to confirm”
“we would want one bill”
“keep Thursdays, that works”
“send me the new pricing”
Fennick Supply · Quarterly review
Three decisions.
Three decisions.
Two follow-ups.
Nothing left to write up.
Late deliveries fell from 9% to 4% after the route change. The September duplicate charge will be credited once finance confirms. Revised pricing for two locations goes out by Oct 15.
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bonjour, je voudrais déplacer
mon rendez-vous à jeudi
→ booking moved to Thu 9:00
→ confirmation sent by text
→ logged to the account
mon rendez-vous à jeudi
→ booking moved to Thu 9:00
→ confirmation sent by text
→ logged to the account
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9:41●●● ▪
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Maya ChenDelivery moved to Thursday
Resolved2 min
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Everything your front desk and back office did this weekHello Alex!Here is the week in four numbers.
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